Review management for local businesses
Turn great service into five-star proof.
StarSpoken asks every customer for honest feedback, helps you respond beautifully, and puts your best reviews to work — automatically, and fully within Google’s and the FTC’s rules.
No gating. No bought reviews. No long-term contracts.
Why reviews run local business
Before a customer ever calls you, they’ve already read about you.
91%
of consumers trust online reviews as much as personal recommendations
96%
read how a business responds to its reviews before reaching out
53%
expect a response to a negative review within a week
85%
discount reviews older than three months — recency is everything
How it works
A quiet system that asks, listens, and replies — while you run the business.
Ask everyone, automatically
After each visit, a friendly email or text invites your customer to share honest feedback. Every customer gets the same invitation — that consistency is what builds review volume month after month.
Make it effortless
Your branded review page puts Google, Facebook, and Yelp one tap away — on a link, a QR code at the counter, or a printed card in the bag. Customers who’d rather talk to you directly can send a private note alongside.
Respond like a pro
The moment a review lands, you’re alerted — with a thoughtful, on-brand reply already drafted for you. Edit it, approve it, and it posts. Nothing ever goes out without a human saying yes.
Show it off
Your best reviews flow onto your website automatically and can share straight to your Facebook page. A weekly report shows requests, clicks, new reviews, and your rating trend — proof the system is working.
Everything included
One system, every piece of the reputation puzzle.
Email & text campaigns
Proven three-touch sequences with neutral, compliant wording. Sends stop automatically the moment someone clicks through or opts out.
Branded page + QR kit
A polished review funnel at your own link, plus print-ready counter cards generated in one click. Scan, tap, done.
Monitoring & alerts
Google, Facebook, and Yelp watched around the clock. New reviews hit your inbox in minutes — never weeks later.
AI-drafted replies
Each new review arrives with a warm, keyword-aware reply drafted in your voice. You approve every word before it posts.
Website review widget
One script tag streams your latest five-star reviews onto your site — fresh social proof without lifting a finger.
Reports clients read
Requests sent, pages visited, reviews earned, rating trend. One clean weekly email — no logins, no spreadsheets.
The honest advantage
No gating. No games.
No bought stars.
Many review tools quietly screen customers by sentiment and only show the review link to the happy ones. That’s “review gating” — banned by Google, now actively enforced, and a violation of the FTC’s consumer review rule with five-figure fines per incident. Profiles caught doing it have lost years of reviews overnight.
StarSpoken was built the defensible way from day one — which happens to be the way that works best long-term.
- Every customer gets the same invitation — no sentiment screening, ever
- Private feedback offered alongside public reviews, never instead of them
- Every reply approved by a human before it posts
Aligned with Google’s Maps user-generated-content policy and the FTC Rule on Consumer Reviews and Testimonials (16 CFR Part 465).
What you’ll watch happen
Asking consistently is the whole secret.
Most happy customers will leave a review — they just never get around to it. A steady, automatic ask turns that goodwill into a stream of recent reviews, and recency is what Google rewards. Your weekly report shows the funnel working, end to end.
- Review velocity compounds month over month
- Fresh reviews lift local search visibility
- Thoughtful replies win the readers, not just the reviewer
A month in the funnel
Illustrative figures for a two-location business with steady campaigns.
Pricing
Simple, per business. Cancel anytime.
Essentials
The full system, self-serve replies.
$249 /mo · business
- Email & text review campaigns
- Branded review page + QR print kit
- Review monitoring & instant alerts
- AI-drafted replies, you approve & post
- Website review widget
- Weekly performance report
Managed
We run it. You watch the stars add up.
$499 /mo · business
- Everything in Essentials
- We write & post every review reply for you
- Top reviews shared to your Facebook page
- Printed counter cards & flyer design
- Quarterly reputation strategy call
- Priority support
Every plan includes white-glove onboarding — we set up your page, cards, campaigns, and reply voice with you.
Questions
Asked often, answered honestly.
Is asking customers for reviews even allowed?
Yes — Google explicitly encourages businesses to ask, as long as you ask everyone and never pay for or filter reviews. That’s exactly how StarSpoken is built. What’s prohibited is “gating”: screening customers by sentiment and only showing the review link to happy ones.
What happens when someone has a bad experience?
They see the same review links as everyone else — plus a private way to message you directly. Most frustrated customers just want to be heard; reaching them fast and fixing the issue often matters more than any single review. You’re alerted instantly either way, with a calm, professional reply already drafted.
Why does “no gating” matter so much?
Because the alternative is now genuinely dangerous: Google actively enforces against sentiment-gating and can wipe a profile’s entire review history, and the FTC’s consumer review rule carries five-figure fines per violation. Honest asking also simply works better — steady, recent, authentic reviews are what move local search rankings.
How fast will we see results?
Most businesses see their first new reviews within days of the first campaign send. Meaningful rating movement typically shows over two to three months of consistent asking — review velocity and recency compound, which is why automation beats remembering to ask.
Do we have to sign a long-term contract?
No. Plans are month-to-month, per business, and include white-glove onboarding: we set up your review page, your QR cards, your campaigns, and your reply voice with you.
Ready to earn your stars?
Set up your first business in minutes. Your first review requests can go out today.